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Prepare for happy resolution, not war, in customer service

‘Tis the season. And with the season, many of us will have a chance to engage with customer service, or maybe better stated as having customer care opportunities. Whether we are physically going to … more

Stiff the stuff for a holiday from the hyperactive holiday

Go ahead. Go ahead and ignore me, but one of these days you’ll know that I was right. I have the remedy for all of your holiday anxieties. Each and every one. You’ll think I’m kidding. You’ll … more

Reflexive balance training prevents falls for older adults

Older adults don’t typically fall when they are focusing on just one thing. They tend to fall because they get distracted and their reflexes aren’t fast enough to prevent the fall. Impairment of … more

Infrasructure on horizon will ease water worries

Northwestern Douglas County is at the dawn of an exciting new era when it comes to our water supply. Water providers are coming together as partners to leverage regional assets and efficiently serve … more

The Thanksgiving habit is something to stick with

You may be asking yourself why you are reading a Thanksgiving article the week after Thanksgiving. The reason is that too often, the minute after we say goodbye to family and friends with whom we … more

When products are sealed, there’s a failure to yield

I admit there were no witnesses. I hope by now, however, you can trust me, even though I did steer a lot of investors in the wrong direction on that chicken-flavored chewing gum project of mine. … more

Colorado Clean Indoor Air Act should address ‘vaping’

A disturbing public health trend has been reported in recent months: 26 percent of Colorado’s high school students have used e-cigarettes in the last 30 days, which is double the national average. … more

Somehow, tiny dog can occupy whole heart

A reader said she had a fever. “And the only prescription is more dachshund.” I asked her what she meant, but I already knew. “It’s the news,” she said. “The news is getting me down. I … more

Happy ... thankful ... both are there for giving

The two words just kind of go together don’t they? “Happy” and “Thankful.” Usually, when one of us is feeling happy, there is someone else or something that has brought us to that point of … more

Editorial: Taking time to talk produces a deeper understanding

Almost a year ago, we launched Time to Talk, an in-depth look at the state of mental health in Douglas County. The series has explored the effects of mental illness on law enforcement, youth, moms, … more

Getting in the true spirit of the Thanksgiving holiday

With the Thanksgiving holiday only a couple of weeks away, it is probably time to start thinking about all of the people in our lives who we are so grateful for and who we appreciate so very much. … more

Holiday bludgeon can lead to high dudgeon

It is the first of November. I am braced for what is about to happen, against my wishes and against my will. My belief is that it comes earlier every year as an antidote to reality, as a form of … more

Thanksgiving is good time to share crucial information

Thanksgiving is a special time to gather around family and friends and count your blessings. Enjoy the crisp air and delicious food, and make new (and remember old) memories. Just being grateful puts … more

Veterans don’t only give us service, but example

Every year, we set aside Veterans Day for America’s heroes. But is this one day enough? One day per year doesn’t amount to weeks spent in foxholes in the French countryside. One day per year … more

Art’s reward is the gift of other people

Matt and I won a prize. You still have a chance to see our prize winner at the Lone Tree Arts Center. We collaborated on an art project for a juried exhibition that will be up until Nov. 26. Because … more

Keeping an eye on trust to make sure it isn’t lost

There is old saying that many storytellers rely on, “Never let the truth get in the way of a good story.” Today, many of us struggle with where the truth starts and stops, and what is just a good … more

Lottery win isn’t necessary to be winner in generosity

How about the excitement most of us recently experienced during the lotteries? Mega Millions turned into billions of dollars and Powerball, as of the writing of this column, is creeping up on a … more

Shakespeare supposedly wrote a lot of great stuff

I have a dab of Shakespeare (1582-1616) memorized, and that’s about it. I am a failed scholar when it comes to most of it. Romeo and Juliet was set in Minneapolis and St. Paul. I think. I’ve … more

Let’s take a look at five myths about Alzheimer’s disease

Despite being the No. 6 killer of Americans, and despite being the single largest risk to the health of our Medicare system, Alzheimer’s disease is not widely understood. Even some of the people … more

Take the pressure off and feel more accomplished

We all probably know the saying, and more than likely we have heard it hundreds of times too, “Work smarter, not harder.” Doesn’t it seem like another one of those principles that sounds so … more
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