Douglas County

Self-service DMV kiosks arrive in Douglas County

Vehicle registration renewal now a two-minute process, officials say

Posted 9/5/17

The notorious wait times at Division of Motor Vehicles offices could be shortening up for some area residents.

Last month, Douglas County announced it was becoming the next among several Colorado counties — including Arapahoe, Adams and …

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Douglas County

Self-service DMV kiosks arrive in Douglas County

Vehicle registration renewal now a two-minute process, officials say

Posted

The notorious wait times at Division of Motor Vehicles offices could be shortening up for some area residents.

Last month, Douglas County announced it was becoming the next among several Colorado counties — including Arapahoe, Adams and Jefferson — to participate in a pilot program offering self-service kiosk machines at which residents can renew their vehicle registration.

The first Colorado MV Express kiosk in Douglas County is now available exclusively to county residents in Castle Rock, and officials say they hope to expand throughout the county in coming months.

“The citizens of Douglas County have shown us by their investment in personal technology that this is the right decision, at the right time, for all the right reasons,” Douglas County Clerk and Recorder Merlin Klotz said in a news release. “Touchscreens are used on a daily basis in many other transactions during the day at the grocery store, the bank, the airport and even for movie rentals.”

As of now, vehicle registration renewal is the only function the kiosk performs, but county officials expect the new technology to free up DMV staff for more tedious title and registration transactions, such as new vehicle registration.

Sheri Davis, deputy of motor vehicle for Douglas County, said the kiosks are an opportunity for the county to bring more convenience and efficiency to the DMV. In time, she envisions installing more machines at high-traffic areas like King Soopers or Safeway.

“We’re hoping we’ll be able to take that next step,” Davis said. “Where they’re open 24/7 and people can have access to them.”

The county would also target areas that do not already have a DMV office, such as Parker, for which the nearest DMV locations are in Lone Tree or Castle Rock, Davis said.

The county does not pay for or own the kiosk. The equipment is distributed by a private company and paid for through a $3 fee added to each user’s transaction, Davis said.

The first Douglas County kiosk — a bright blue-and-yellow machine resembling an ATM — is open from 7:30 a.m. to 5 p.m. at the Douglas County Wilcox Building, 301 Wilcox St. in downtown Castle Rock.

To use the machine, residents can type in their license plate number on the touch screen and pay any taxes or fees with cash, check or credit card. The kiosk will immediately print a receipt, the new registration and license plate tabs.

Each transaction takes approximately two minutes, Davis said, and more information about how to use it can be found on douglas.co.us/mv-kiosk.

“It’s very quick,” she said. “I think that the more people become familiar with it the more it will be used.”

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