Keyword: Michael Norton
27 results total, viewing 1 - 20

The people factor in a people, process and technology solution

It seems like this statement, “People, Process and Technology,” is the go-to response for many companies and organizations when asked about how they are planning to improve or grow their … more

Islands of success don’t all have palm trees

For some of us an island of success immediately conjures up the idea of living on a tropical paradise somewhere, removed from our worries and obligations, and living without debt or drama. We imagine … more

When our sail is attached to someone else’s boat

Too often we seem to attach our sail to someone else’s boat, don’t we? Or, we hitch our wagon to someone else’s horse and let others control or dictate our direction in life. Their goals … more

Have faith, keep the faith, share the faith

When you read the headline on today’s column you might have felt like we were going to dive into a religious or spiritual conversation. And you might have been right. But if the headline of the … more

Here’s a look at story behind the change

Thanks again for the emails and feedback, especially over these past two weeks as we discussed knowing when it’s time for a change, and the truth and secret to success. A very common question and … more

Understanding the simple truth of success

Why do we struggle with achieving success when there really is no secret to success? Is it because we have overcomplicated the thought or definition of success? Or is it because we really just … more

Knowing when it’s time for a change

Have you ever felt the need to change something in your life? My guess would be yes, we all have at some point. And the anguish and torment we struggle with while we go through the thought process … more

What to say when it’s all been said already

Do you ever feel like it’s all been said already? I mean how many times can we really talk about hope and encouragement, a positive attitude, kindness, charity, goodness, love, forgiveness, … more

Getting motivated when we have become demotivated

Here we are, several weeks into the New Year. But where exactly are we? Are we on track with our goals and resolutions? Are we still headed to the gym? Is our personal time being preserved? Have we … more

Noticing what we notice and looking for the good

Have you ever noticed what it is that you are actually paying attention to? For me, I recently realized that I was focusing on what was right in front of me and had lost a little of my peripheral … more

Amazing amateur talent shows outcome of encouragement

Although I do not spend a whole lot of time watching television, occasionally I will come across a segment of a show where there is a singing, dancing, baking, cooking or other type of show where … more

When mistakes create opportunities for change

Whether you are a football fan or not, there is a high likelihood that you have heard about the “blown calls” or the “no calls” that took place during the recent NFL Championship Games. … more

Making the right decisions to maximize opportunities

“Indecision is the thief of opportunity.” — Jim Rohn This is one of my very favorite quotes by Jim Rohn who was an entrepreneur, author and motivational speaker. I love this quote because it … more

Early accelerated success leads to continued success

“A job begun is a job half done” — what a great quote, or proverb. I also like the one where it reads, “A job well begun is worth two half done.” What I am getting at here is that as I have … more

Critical thinking — or just thinking critically

Just the other day someone has asked me if I had any materials, courses, or ideas that would support a classroom lesson on critical thinking. With more than a handful of books sitting on my shelf and … more

Owning our success in the new year

Happy new year! By now most of us have decided that we either believe in New Year’s resolutions or we do not. Some of us prefer to stick with the pursuit of existing goals and objectives or simply … more

A holiday message of peace, love, hope and joy

It’s been said that faith and fear, or hope and fear, are kind of like the same thing, a belief that something will happen in the future. Now whether we want or choose to believe that whatever is … more

The only thing better than a good book is a great book

One of my conversation starters and favorite questions to ask someone is, “What are you reading these days?” Some people are very quick with their response as they know exactly what they are … more

Earning loyalty and trust, building commitment and love

Loyalty is earned when trust is present. Zig Ziglar always said, “Trust is a transference of feeling.” He also would focus on the two letters in the middle of the word trust, “U and S, or … more

Prepare for happy resolution, not war, in customer service

‘Tis the season. And with the season, many of us will have a chance to engage with customer service, or maybe better stated as having customer care opportunities. Whether we are physically going to … more
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